Contact

Our customer service answers from Monday to Friday by email. Unfortunately, we cannot process the requests of after -sales service by Instagram, if you have any questions you can send us an email or a contact form, we will do our best to answer them as quickly as possible. Do not hesitate to refer to our FAQ below, we answer the most frequent questions.

Useful: for a request concerning delivery and feedback, for send a shipment, an interrogation on The sizes of our productsor information onour enterprise.

Frequently Asked Questions

How can I track my order?

To track a shipment, have your order tracking number ready and enter it on the La Poste tracking website.

It sometimes takes time for a tracking number to be updated by the carrier.
What is the production lead time for my order?

Manufacturing can take between 1 and 3 weeks.

What is the shipping time for my order?

Every order is prepared and dropped off within 48 to 72 hours following purchase confirmation (excluding holidays and exceptional circumstances).

Once the order has been handed over to our carrier, it takes 3 to 10 business days to reach you in France, 5 to 14 business days for Overseas territories and Europe, and 7 to 28 business days for the rest of the world. These delivery times are estimates and do not account for potential unforeseen circumstances.

For hand-delivered orders in Bordeaux, the order is generally ready within 24 hours. We will contact you directly by email to arrange a time for you to pick up your order.
Which countries do you ship to?

We deliver to South Africa, Germany, Australia, Austria, Belgium, Brazil, Cambodia, Canada, China, Cyprus, South Korea, Croatia, Denmark, United Arab Emirates, Spain, Estonia, United States, Finland, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Iceland, Israel, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Morocco, Mexico, Monaco, Norway, New Zealand, Netherlands, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Czechia, Thailand.
How can I cancel my order?

All order cancellation requests must be made by email: please inform us at contact@marlenerougier.com as soon as possible. The request must be made before the order is processed. No cancellation requests will be handled on Instagram. 
Do you accept returns?

Returns are accepted and must be made within 14 days of the date of receipt of the order. The returned product(s) must not have been worn. If this period has elapsed and/or the product(s) have been worn, we will not be able to accept the return.

Return shipping costs are your responsibility. The refund for the returned product(s) will be processed within a maximum of 7 days after receipt and inspection.

All return requests must be made by email: please inform us at contact@marlenerougier.com, taking care to adhere to the time limit mentioned above. No return requests will be processed via Instagram. 
Can I exchange an item?

We cannot offer exchanges. However, you may proceed with a return and place a new order.